Frequently asked questions
What payment methods do you accept?
We accept secure payments via major credit and debit cards. We also offer cash on delivery for orders within Egypt.
Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Modifications may be possible before processing begins.
Is my payment information secure?
Yes. All payments are processed securely through certified third-party providers. We do not store your full payment details.
Where do you ship?
We currently ship within Egypt.
How long does delivery take?
Delivery timelines vary depending on the product, availability, and destination. Estimated timelines are confirmed after your order is placed.
How are fragile or large items delivered?
Mirrors, tile orders, and other delicate pieces are carefully packaged and handled to ensure safe delivery.
Do you accept returns?
Due to the nature of our products, returns are assessed on a case-by-case basis. Please contact us within 48 hours of receiving your order if there is an issue.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with clear photos of the product and packaging. We will review the matter and provide a resolution.
Are all items eligible for return?
Certain items may be considered final sale due to material sensitivity or logistics. Please contact us for clarification before purchasing if needed.
Are your pieces handmade?
Delivery timelines vary depending on the product, availability, and destination. Estimated timelines are confirmed after your order is placed.
Will the color match exactly what I see online?
We aim to represent our products as accurately as possible. However, slight variations may occur due to screen settings and natural material differences.
Are your tiles suitable for bathrooms and kitchens?
Our tiles are designed for interior applications, including kitchens and bathrooms. We recommend consulting your contractor for installation guidance specific to your space.
Do you offer tile samples?
Sample availability depends on the collection. Please contact us for assistance.
Do you work with interior designers and architects?
Yes. We welcome collaborations with trade professionals for residential and commercial projects. Please contact us for project inquiries.
